Skycrown Casino Terms & Conditions

Terms and Conditions

Welcome to Skycrown Casino. These Terms and Conditions ("Terms") govern your use of our website and services located at skycrown-aud.com. By accessing and using our platform, you agree to be bound by these Terms. Please read them carefully before creating an account or placing any bets.

1. General Information

Skycrown Casino is operated by Skycrown Limited, a company licensed and regulated by the Curacao Gaming Authority under License Number OGL/2023/176/0095. We are committed to providing a safe, fair, and entertaining gaming experience to all our players.

These Terms and Conditions may be updated at any time at our sole discretion. Material changes will be communicated to you via email or prominent notice on our website. Your continued use of Skycrown Casino following such changes constitutes your acceptance of the new Terms. We recommend reviewing this page regularly to stay informed of any updates.

If you do not agree with any part of these Terms, you must cease using our services immediately and contact our support team at [email protected].

2. Account Registration and Management

Registration Requirements

To access Skycrown Casino, you must create an account by providing accurate, complete, and truthful information. You must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is greater. By registering, you confirm that you meet these age requirements and are legally permitted to gamble in your country of residence.

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree not to share your login information with anyone and to notify us immediately of any unauthorised access to your account. Skycrown Casino is not liable for any losses incurred due to your failure to protect your account information.

One Account Per Player Policy

Each player is permitted to maintain only one active account with Skycrown Casino. Creating multiple accounts is strictly prohibited and constitutes a breach of these Terms. Any duplicate accounts will be closed immediately, and associated funds may be forfeited. Skycrown Casino reserves the right to take legal action against players who violate this policy.

Inactive Accounts

Accounts that remain inactive for 12 consecutive months may be subject to closure at our discretion. Prior to closure, we will attempt to contact you via the email address registered with your account. Any remaining balance will be retained in accordance with applicable regulations.

3. Account Verification (KYC)

In accordance with anti-money laundering regulations, Skycrown Casino requires all players to complete identity verification before withdrawing funds or accessing certain features. Verification may also be triggered at any time during your use of our platform.

Required Documents

To complete verification, you must provide the following documents:

  • Valid government-issued photo identification (passport, national ID card, or driver's license)
  • Proof of address dated within the last three months (utility bill, bank statement, or rental agreement)
  • Bank statement or screenshot showing your name and account details (for certain withdrawal methods)

All documents must be clear, legible, and in English or an officially translated version. Skycrown Casino reserves the right to request additional documentation if needed to verify your identity or assess risk.

Verification Processing

Verification requests are typically processed within 24 hours of submission. However, in some cases, processing may take up to 48 hours. We will notify you via email once verification is complete. During the verification period, you may be unable to withdraw funds or claim bonuses.

4. Deposits

Deposit Methods and Limits

Skycrown Casino accepts deposits via the following payment methods:

  • Visa and Mastercard credit/debit cards
  • Cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), Tether (USDT), and Ripple (XRP)
  • eZeeWallet

The minimum deposit amount is A$30. We do not impose a maximum deposit limit, but individual payment processors may have their own restrictions.

Deposit Requirements

Deposits must be made from accounts registered in your own name. Deposits from third-party accounts, credit facilities, or unauthorised sources are strictly prohibited and may result in account suspension and forfeiture of funds.

Skycrown Casino does not accept deposits on credit. All deposits must represent funds you have legitimately acquired and own.

Deposit Processing

Most deposits are processed immediately upon confirmation by the payment processor. However, processing times may vary depending on your bank or payment provider. Skycrown Casino is not responsible for delays caused by third-party payment processors.

5. Withdrawals

Withdrawal Eligibility

To be eligible for withdrawal, you must:

  • Have completed identity verification (KYC)
  • Have met all wagering requirements associated with any active bonuses
  • Maintain a withdrawal request amount of at least A$30
  • Comply with all Terms and Conditions

Withdrawal Methods and Limits

Withdrawals are processed using the same payment method used for your initial deposit, where possible. This helps ensure account security and compliance with anti-money laundering regulations.

The minimum withdrawal amount is A$30. The maximum withdrawal amount is limited to A$15,000 per calendar month. This monthly limit applies to all withdrawal methods combined.

Cryptocurrency withdrawals are subject to blockchain network fees, which may be deducted from your withdrawal amount. Skycrown Casino does not bear responsibility for cryptocurrency network delays or volatility.

Withdrawal Processing Times

All withdrawal requests are processed within 24 hours of submission. Once processed, funds typically appear in your account within 0-3 business days, depending on your payment method:

  • Card withdrawals: 2-5 business days
  • eZeeWallet: 1-3 business days
  • Cryptocurrency: 30 minutes to 2 hours (blockchain dependent)

Public holidays and weekends may extend processing times. Skycrown Casino is not responsible for delays beyond our control.

Withdrawal Restrictions

Withdrawal requests will be declined if:

  • Your account has not been verified
  • You have active bonus wagering requirements
  • Funds are subject to investigation for suspicious activity
  • Your account has been flagged for breach of these Terms
  • Monthly withdrawal limit has been exceeded

6. Restricted Countries

Skycrown Casino services are not available to residents of the following countries and territories:

  • United States of America (including territories)
  • France
  • Spain
  • United Kingdom
  • Belgium
  • Sweden
  • Romania
  • Israel
  • Turkey
  • Any country listed on international sanctions lists

Players accessing Skycrown Casino from restricted jurisdictions do so at their own risk. Accounts opened from restricted countries are subject to closure, and associated funds may be forfeited in compliance with local regulations.

7. Anti-Money Laundering (AML) and Financial Compliance

Skycrown Casino is committed to preventing money laundering and terrorist financing. We comply with all applicable anti-money laundering regulations and international standards.

Customer Due Diligence

As part of our AML obligations, we conduct thorough customer due diligence on all players. This includes:

  • Verification of identity using government-issued documentation
  • Verification of address using utility bills or similar documents
  • Screening against international sanctions lists and databases of known criminal activity
  • Assessment of the source of funds used for deposits

Transaction Monitoring

We continuously monitor all account activity for suspicious patterns, including unusual deposit amounts, rapid withdrawals, or transactions inconsistent with known gaming patterns. Flagged accounts may be temporarily restricted while we conduct investigations.

Suspicious Activity Reporting

If we identify activity that appears suspicious or potentially illegal, we are obligated to report it to relevant regulatory authorities and may freeze your account pending investigation. Skycrown Casino will not notify you of such reports in advance.

Source of Funds

By creating an account with Skycrown Casino, you declare that all funds deposited come from legitimate sources. Funds derived from illegal activity, corruption, or sanctions violations are strictly prohibited. Any breach of this declaration may result in criminal referral and account closure without compensation.

8. Responsible Gaming

Skycrown Casino is committed to promoting responsible gaming practices. We provide tools and resources to help you maintain control over your gambling activity.

Deposit Limits

You may set daily, weekly, or monthly deposit limits on your account. These limits restrict the total amount you can deposit within the specified period. To set deposit limits, access your account settings or contact our support team.

Loss Limits

You may set daily, weekly, or monthly loss limits. If your net losses reach the specified limit, your account will be suspended until the next period begins.

Session Time Limits

You may set maximum session duration limits to help prevent excessive play. Once the time limit is reached, you will be logged out of your account.

Self-Exclusion

If you feel that gambling is becoming problematic, you may request self-exclusion from your account. Self-exclusion periods range from 7 days to permanently. During self-exclusion, your account will be locked, and you will be unable to access gaming features or claim bonuses. Self-exclusion requests cannot be reversed during the specified period, except in limited circumstances where funds were deposited during the exclusion period.

Cooling-Off Period

You may request a 24-hour cooling-off period, during which your account will be temporarily suspended. This allows you time to reflect on your gaming activity.

Reality Checks

During extended gaming sessions, you may opt to receive periodic reality check notifications reminding you of the time elapsed and money wagered.

Support Resources

If you require support for problem gambling, we recommend contacting:

  • BeGambleAware.org – Independent gambling support resource
  • GamCare – Free confidential support service
  • Gambling Therapy – Emotional support and information
  • National Problem Gambling Helpline: Available 24/7

Our support team can provide information about these services and help you access responsible gaming tools. Contact us at [email protected].

Protection of Underage Persons

Skycrown Casino is strictly prohibited for persons under 18 years old. We use age verification tools to prevent underage access. If we become aware of an underage user, the account will be closed immediately, and any associated funds will be held pending investigation.

9. Data Protection and Privacy

  • Skycrown Casino respects your privacy and protects your personal information in accordance with applicable data protection regulations. Our full Privacy Policy is available on our website and details how we collect, use, and protect your data.
  • By using Skycrown Casino, you consent to the collection and processing of your personal information as described in our Privacy Policy. This includes identity verification documents, financial information, and gaming activity data.
  • We use industry-standard SSL encryption and security measures to protect your information. However, no online platform is completely secure, and we cannot guarantee absolute protection against all security threats.

10. Complaints and Dispute Resolution

Complaint Procedure

If you have a complaint regarding Skycrown Casino services, please contact our support team with full details:

We aim to respond to all complaints within 48 hours. For unresolved complaints, you may escalate the matter to the Curacao Gaming Authority.

Dispute Resolution

In the event of a dispute, you and Skycrown Casino agree to attempt resolution through informal negotiation. If informal resolution fails, the dispute will be subject to binding arbitration or court proceedings as applicable under the laws of Curacao.

11. Bonus Policy

Welcome Bonus

Skycrown Casino offers a Welcome Bonus of 243% Match up to A$5,555 plus 243 Free Spins. This bonus is available to new players who meet all eligibility requirements.

Bonus Eligibility

To qualify for the Welcome Bonus, you must:

  • Be a new player with no previous account at Skycrown Casino
  • Be at least 18 years old
  • Complete identity verification
  • Make a qualifying deposit of at least A$30
  • Claim the bonus before the expiration date

Wagering Requirements

The Welcome Bonus is subject to a 40x wagering requirement. This means you must wager 40 times the bonus amount before funds can be withdrawn. The bonus must be claimed within 5 days of deposit.

Game contributions to wagering requirements vary:

  • Slot games: 100% contribution
  • Table games: 10% contribution
  • Live casino: 0% contribution

Maximum Bet Restriction

While wagering the bonus, the maximum bet per spin or round is limited to A$3. Bets exceeding this amount may result in bonus forfeiture.

Bonus Expiration

The Welcome Bonus expires 5 days after being credited to your account. If wagering requirements are not met within this period, the remaining bonus and any winnings from the bonus will be forfeited.

Bonus Abuse Policy

Skycrown Casino reserves the right to cancel bonuses and confiscate associated winnings if we identify:

  • Wagering using patterns inconsistent with normal play (e.g., hedging bets, lay betting)
  • Collusion with other players to manipulate bonus wagering
  • Use of automated tools or bots
  • Breach of any bonus terms or conditions
  • Suspicious account activity

Withdrawal of Bonus Funds

Bonus funds cannot be withdrawn separately from your deposit. Only after completing wagering requirements can you withdraw funds, including both your original deposit and bonus winnings, minus any previous withdrawals.

One Bonus Per Account

Each player is entitled to claim the Welcome Bonus only once. Subsequent bonus offers may be available to existing players, subject to separate terms and conditions.